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"We are committed to maximize our breath of resources to satisfy our valued customers, by pursuing service of the highest quality."
Provide quality service by striving to go beyond the defined needs and expectations of our customers
Develop a quality system based on ISO 9002/Q9002 standards to foster continuous process improvement and problem prevention instead of problem detection
Define and implement our quality system based upon employees' involvement and a commitment to excellence
Equip all employees with the required training and support in order to render quality services to all customers
Communicate our mission statement and quality objectives to all employees, and assign the individual responsibilities and accountability
Establish and maintain a working environment that supports the delivery of high quality services
Develop and maintain a team approach that emphasises the competitive advantages of the company through improved quality and productivity
Provide an atmosphere that encourages every employee to achieve his or her full potential, thus take pride in delivering the highest quality services to customers
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